Category: News

Superdrug: Most Trusted Brand in the World

Superdrug, with a Trustscore of 4.4, was ranked number 1 in the health and beauty sector. They were also ranked number 2 across every industry alongside fashion brand Dior, who also had a Trustscore of 4.4.

Kokoon and FM Outsource: Transformation Project

Kokoon, an industry-leading headphone producer, partners with FM Outsource to transform its customer care operation. Kokoon and FM Outsource began working together in 2018 and are now both enjoying exciting growth.

Modern Milkman & FM Outsource Launch New Team

During the Covid-19 pandemic, Modern Milkman saw a large uptick in contacts and needed support. To this end, FM Outsource has founded a team that can work from home during the COVID-19 pandemic without sacrificing on quality.

FM Outsource Win at UK Customer Experience Awards

Specialists in creating bespoke customer experience solutions, FM Outsource were thrilled to be announced as winners of the Omnichannel CX category at the UK Customer Experience Awards finals on Friday 23rd September 2016.

FM Outsource Crowned as Winners at 2016 MIBBAs

Judged by some of Bury’s highly respected business professionals, the MIBBA’s are a chance to celebrate local achievements, which is why FM Outsource is proud to have won the Customer Excellence Award 2016.