Category: News

Case Study: Hotel Chocolat

As a brand, Hotel Chocolat have always found outsourcing essential to their operations as it offers them much-needed flexibility. Plus, they have found that when partnering with FM, the expanded teams feel like just another part of the Hotel Chocolat business.

FM Outsource celebrates 10 years and growth success

FM Outsource is celebrating 10 years in business, following a sustained period of growth!

Over the past three years, we’ve seen revenue soar by 67%, due to our work supporting major household names including Hotel Chocolat, FedEx, Pret A Manger, and Superdrug.

Superdrug: Most Trusted Brand in the World

Superdrug, with a Trustscore of 4.4, was ranked number 1 in the health and beauty sector. They were also ranked number 2 across every industry alongside fashion brand Dior, who also had a Trustscore of 4.4.

Kokoon and FM Outsource: Transformation Project

Kokoon, an industry-leading headphone producer, partners with FM Outsource to transform its customer care operation. Kokoon and FM Outsource began working together in 2018 and are now both enjoying exciting growth.

Modern Milkman & FM Outsource Launch New Team

During the Covid-19 pandemic, Modern Milkman saw a large uptick in contacts and needed support. To this end, FM Outsource has founded a team that can work from home during the COVID-19 pandemic without sacrificing on quality.

FM Outsource Win at UK Customer Experience Awards

Specialists in creating bespoke customer experience solutions, FM Outsource were thrilled to be announced as winners of the Omnichannel CX category at the UK Customer Experience Awards finals on Friday 23rd September 2016.