As a brand, Hotel Chocolat have always found outsourcing essential to their operations as it offers them much-needed flexibility. Plus, they have found that when partnering with FM, the expanded teams feel like just another part of the Hotel Chocolat business.

FM Outsource is celebrating 10 years in business, following a sustained period of growth!

Over the past three years, we’ve seen revenue soar by 67%, due to our work supporting major household names including Hotel Chocolat, FedEx, Pret A Manger, and Superdrug.

Superdrug, with a Trustscore of 4.4, was ranked number 1 in the health and beauty sector. They were also ranked number 2 across every industry alongside fashion brand Dior, who also had a Trustscore of 4.4.

On the 16th and 17th of November, FM Outsource will be joining the industry at the prestigious Call and Contact Centre Expo in London. Join us there! Click through to see our details.

Kokoon, an industry-leading headphone producer, partners with FM Outsource to transform its customer care operation. Kokoon and FM Outsource began working together in 2018 and are now both enjoying exciting growth.

During the Covid-19 pandemic, Modern Milkman saw a large uptick in contacts and needed support. To this end, FM Outsource has founded a team that can work from home during the COVID-19 pandemic without sacrificing on quality.

The online retailer helping women to find their perfect bra has partnered with FM Outsource to launch a customer care team. Click through to see how FM Outsource is helping them improve their service.

Our partnership with iForce provides industry leading customer support for their Marketzone customers, using technology to create an agile service with outstanding first contact resolution rates.

Specialists in creating bespoke customer experience solutions, FM Outsource were thrilled to be announced as winners of the Omnichannel CX category at the UK Customer Experience Awards finals on Friday 23rd September 2016.

FM Outsource has been shortlisted for the UK Complaint Handling Awards. They are one of the six finalists in the Pro-active Complaint Handling category created to recognise outstanding achievement.