Pret A Manger were looking for a provider who could offer top-quality customer care advisors, one who would protect their brand image.

The Perfume Shop wanted to modernise its customer service to provide quick and effective solutions to its e-commerce customers.

Perrys were seeking a new outsourcer; FM’s team moved to ensure that Perrys’ reputation was protected and could continue to thrive.

FM Outsource were able to assist Hotel Chocolat throughout its transition to a more digitally-focused business.

With FM’s help, Superdrug were named the most trusted brand in the world by the independent market comparison site money.co.uk.