Category: Blogs

An Effective Outbound Calling Strategy: Saving Money and Building Loyalty [Infographic]

While most businesses focus their efforts on inbound customer service, it’s equally crucial to recognize the significance of outbound call centres and the strategies that drive outbound calling efforts. In this comprehensive exploration, we will delve into the importance of outbound call centres and how they can help businesses save money while strengthening customer relationships.

A Guide to 24/7 Customer Care

At this time of digital transformation 24/7 customer service accessibility is essential. Your customer care team needs to be available at all times, whenever your customers want them.

Mythbusting: Outsourced Customer Service Sucks!

There are many myths surrounding outsourcing customer service that are far from true if the right outsourcer is used. This blog will debunk some of the most common outsourcing misconceptions.

Customer Service Recruitment Agency vs. Outsourcer

Recruitment agencies aren’t invested in your brand’s success, so why hire them when you could outsource? Using an outsourcer gives you access to a high quality and flexible resource that is scalable to suit individual business.

How to Measure Customer Satisfaction

To improve your customer satisfaction, it is crucial that you know how to measure it first. Our blog will show you well-established, effective methods for measuring brand sentiment.

Using Customer Service to Improve Customer Sentiment

To improve customer sentiment, you have to use every tool in your toolbelt. And customer service can be one of the most powerful. The better your relationship with customers, the more likely they are to spend money with you.