The high street isn’t dead – but providing great customer service will be critical to its future, especially for smaller businesses.
The high street isn’t dead – but providing great customer service will be critical to its future, especially for smaller businesses.
The air traffic control failures on Bank Holiday Monday highlighted why a disaster recovery plan for customer service is integral to maintaining brand reputation and customer retention.
FM Outsource is celebrating 10 years in business, following a sustained period of growth!
Over the past three years, we’ve seen revenue soar by 67%, due to our work supporting major household names including Hotel Chocolat, FedEx, Pret A Manger, and Superdrug.
To improve your customer satisfaction, it is crucial that you know how to measure it first. Our blog will show you well-established, effective methods for measuring brand sentiment.
To improve customer sentiment, you have to use every tool in your toolbelt. And customer service can be one of the most powerful. The better your relationship with customers, the more likely they are to spend money with you.