Author: Martin Brown

FM Outsource celebrates 10 years of growth and success

FM Outsource is celebrating 10 years in business, following a sustained period of growth!

Over the past three years, we’ve seen revenue soar by 67%, due to our work supporting major household names including Hotel Chocolat, FedEx, Pret A Manger, and Superdrug.

How to Measure Customer Satisfaction

To improve your customer satisfaction, it is crucial that you know how to measure it first. Our blog will show you well-established, effective methods for measuring brand sentiment.

Using Customer Service to Improve Customer Sentiment

To improve customer sentiment, you have to use every tool in your toolbelt. And customer service can be one of the most powerful. The better your relationship with customers, the more likely they are to spend money with you.