The high street isn’t dead – but providing great customer service will be critical to its future, especially for smaller businesses.
Author: Martin Brown
ATC failure highlights why disaster recovery plans for customer service are critical
The air traffic control failures on Bank Holiday Monday highlighted why a disaster recovery plan for customer service is integral to maintaining brand reputation and customer retention.
FM Outsource celebrates 10 years of growth and success
FM Outsource is celebrating 10 years in business, following a sustained period of growth!
Over the past three years, we’ve seen revenue soar by 67%, due to our work supporting major household names including Hotel Chocolat, FedEx, Pret A Manger, and Superdrug.
How to Measure Customer Satisfaction
To improve your customer satisfaction, it is crucial that you know how to measure it first. Our blog will show you well-established, effective methods for measuring brand sentiment.
Using Customer Service to Improve Customer Sentiment
To improve customer sentiment, you have to use every tool in your toolbelt. And customer service can be one of the most powerful. The better your relationship with customers, the more likely they are to spend money with you.