Author: Maili Lavin-Bailey

A Guide to 24/7 Customer Care

At this time of digital transformation 24/7 customer service accessibility is essential. Your customer care team needs to be available at all times, whenever your customers want them.

The Importance of Customer Satisfaction

Measuring customer satisfaction (CSat) is the standard for understanding how customers feel about your customer service (CS). And for good reason. CSat scores are a great indicator of customer loyalty and brand advocacy, both of which affect your sales. Once you’re measuring customer satisfaction and collecting data, you can use it to look for improvements in your CS by identifying trends in interactions that lead to low scores!

FM Outsource Win at UK Customer Experience Awards

Specialists in creating bespoke customer experience solutions, FM Outsource were thrilled to be announced as winners of the Omnichannel CX category at the UK Customer Experience Awards finals on Friday 23rd September 2016.