Is your business prepared for the inevitable Black Friday and Christmas rush? Our latest report suggests that not enough brands are prioritising customer service.
Author: Kirsty Robinson
Improving Brand Reputation for Our Clients
Our client reached out to FM Outsource to digitally transform their customer service offering. Within 10 months, we had improved their review score to 4 out of 5 stars and saw them sitting alongside fashion giant Dior.
Mythbusting: Outsourced Customer Service Sucks!
There are many myths surrounding outsourcing customer service that are far from true if the right outsourcer is used. This blog will debunk some of the most common outsourcing misconceptions.
Mystery Shop: Uncovering The Best Brands for Customer Service
The cost-of-living crisis means small businesses are facing a challenging time like no other. But our latest research shows the disparity between what customers want from small businesses and what they’re actually offering.
Customer Service Recruitment Agency vs. Outsourcer
Recruitment agencies aren’t invested in your brand’s success, so why hire them when you could outsource? Using an outsourcer gives you access to a high quality and flexible resource that is scalable to suit individual business.