Author: Kirsty Robinson

Improving Brand Reputation for Our Clients

Our client reached out to FM Outsource to digitally transform their customer service offering. Within 10 months, we had improved their review score to 4 out of 5 stars and saw them sitting alongside fashion giant Dior.

Mythbusting: Outsourced Customer Service Sucks!

There are many myths surrounding outsourcing customer service that are far from true if the right outsourcer is used. This blog will debunk some of the most common outsourcing misconceptions.

Customer Service Recruitment Agency vs. Outsourcer

Recruitment agencies aren’t invested in your brand’s success, so why hire them when you could outsource? Using an outsourcer gives you access to a high quality and flexible resource that is scalable to suit individual business.