There are many myths surrounding outsourcing customer service that are far from true if the right outsourcer is used. This blog will debunk some of the most common outsourcing misconceptions.
There are many myths surrounding outsourcing customer service that are far from true if the right outsourcer is used. This blog will debunk some of the most common outsourcing misconceptions.
Moving conversations to faster channels will make your customer service during peak season more manageable. Find out which channels you should be offering, and how to move to them.