When you operate globally, your customers have the right to receive assistance in the language they purchased in – this is one reason why multilingual customer service is so important! Discover the rest.

Moving conversations to faster channels will make your customer service during peak season more manageable. Find out which channels you should be offering, and how to move to them.

This guide dives into the differences between Millennials and Gen Z. We establish their expectations of your brand and your customer service and explain how to cater to both generations.