Author: Emma Martins

Cost Analysis: Insourcing vs Outsourcing

Have you ever compared the cost of running an in-house team against an outsourced customer care provider? We’ve done all the maths in this detailed cost analysis, demonstrating exactly how and why it’s cheaper to outsource.

Customer Service Recruitment Agency vs. Outsourcer

Recruitment agencies aren’t invested in your brand’s success, so why hire them when you could outsource? Using an outsourcer gives you access to a high quality and flexible resource that is scalable to suit individual business.

Superdrug: Most Trusted Brand in the World

Superdrug, with a Trustscore of 4.4, was ranked number 1 in the health and beauty sector. They were also ranked number 2 across every industry alongside fashion brand Dior, who also had a Trustscore of 4.4.

How to Measure Customer Satisfaction

To improve your customer satisfaction, it is crucial that you know how to measure it first. Our blog will show you well-established, effective methods for measuring brand sentiment.

Using Customer Service to Improve Customer Sentiment

To improve customer sentiment, you have to use every tool in your toolbelt. And customer service can be one of the most powerful. The better your relationship with customers, the more likely they are to spend money with you.

The Benefits of a VIP Customer List

Want to know more about what a VIP customer list is? Wondering about customer segmentation? We can tell you everything there is to know and teach you how to implement them yourself.

Personalising Your Customer Service

It’s more than remembering to use a customer’s name in a canned response, it’s about building the response around the customer. Help them to feel like more than a number, and they’ll keep coming back.