With Booths axing its self-service customer service tills, are automated systems are always beneficial for businesses and shoppers?
Author: Emma Martins
Capacity and Communication: the Key to Customer Service in a Crisis
From fires in Greece and air traffic control failures seeing holiday-makers stranded to an airport fire damaging visitor vehicles more recently, crises beyond a business’ control can create significant ramifications for operations – and often customers in turn. So how do you handle customer service in a crisis?
10 Advisor Skills to Handle Difficult Customer Service Interactions
These skills not only enable advisers to handle difficult customer service interactions effectively but also contribute to overall customer retention and loyalty. By investing in the training and development of these abilities, your advisers can turn challenging interactions into opportunities to create positive customer experiences.
Is TikTok Reshaping the Future of Customer Service?
Platforms like TikTok are reshaping the expectations of young consumers, giving us an insight into the future of customer service. Is your brand ready for the change?
How to Scale Up Your Customer Service Team Easily [Infographic]
Being able to scale up your customer service team is vital during busy times. But how do you do it without sacrificing quality?
Amazon Prime Days: Why Customer Service is Key to Success
What makes Amazon’s Prime Days so successful, and why do people eagerly anticipate it year after year, despite the continuous rumour that the prices just aren’t that good? The answer lies in Amazon’s customer service and the power of personalisation.
FM Outsource’s Team Leader Wins Institute of Customer Service’s ‘Customer Service Hero’
During National Customer Service Week 2023, The Institute of Customer Service decided to host a ‘Customer Service Hero’ competition to shout out all the fantastic work that operators do across the country.
AI and Automation will Transform Customer Service for Train Companies
The United Kingdom’s train industry has long grappled with challenges. Train operator companies have to modernise and revolutionise the way they operate but automation can help make that change less disruptive by taking over outdated and clunky processes.
An Effective Outbound Calling Strategy: Saving Money and Building Loyalty [Infographic]
While most businesses focus their efforts on inbound customer service, it’s equally crucial to recognize the significance of outbound call centres and the strategies that drive outbound calling efforts. In this comprehensive exploration, we will delve into the importance of outbound call centres and how they can help businesses save money while strengthening customer relationships.
The Power of Burst Resource for Utilities Customer Service Teams
With burst resource for customer service, you can effectively meet demand when contact volumes suddenly rise whilst maintaining customer satisfaction. Find out how.