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A Guide to 24/7 Customer Care

At this time of digital transformation 24/7 customer service accessibility is essential. Your customer care team needs to be available at all times, whenever your customers want them.

Superdrug: Most Trusted Brand in the World

Superdrug, with a Trustscore of 4.4, was ranked number 1 in the health and beauty sector. They were also ranked number 2 across every industry alongside fashion brand Dior, who also had a Trustscore of 4.4.

Gnatta Releases Social Media Automation Study

Our sister company, Gnatta, has recently released a client case study exploring how the use of social media quick replies could improve operator efficiency and cut operational costs.

Keeping Tone Of Voice Consistent

Brand tone of voice is easy to get right in your marketing – but it’s not easy in a contact centre, where the subject matter isn’t always positive. Here are our top tips to get it right.

How to Choose a Customer Communication Tool

Software plays a fundamental role in your customer care strategy, so getting the right one is vital. This guide covers how to find the right communication platform using our tried and tested process.

How to Run a Remote Customer Service Centre

Working remotely is the new normal, but getting it to work at scale is anything but straightforward. We’re exploring how FM Outsource makes it a successful model for any size of contact centre.