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A Guide to 24/7 Customer Care

At this time of digital transformation 24/7 customer service accessibility is essential. Your customer care team needs to be available at all times, whenever your customers want them.

Superdrug: Most Trusted Brand in the World

Superdrug, with a Trustscore of 4.4, was ranked number 1 in the health and beauty sector. They were also ranked number 2 across every industry alongside fashion brand Dior, who also had a Trustscore of 4.4.

Gnatta Releases Social Media Automation Study

Our sister company, Gnatta, has recently released a client case study exploring how the use of social media quick replies could improve operator efficiency and cut operational costs.

Keeping Tone Of Voice Consistent

Brand tone of voice is easy to get right in your marketing – but it’s not easy in a contact centre, where the subject matter isn’t always positive. Here are our top tips to get it right.