On the 16th and 17th of November, FM Outsource will be joining the industry at the prestigious Call and Contact Centre Expo in London. Join us there! Click through to see our details.
Author: Abbey Brown
Keeping Tone Of Voice Consistent
Brand tone of voice is easy to get right in your marketing – but it’s not easy in a contact centre, where the subject matter isn’t always positive. Here are our top tips to get it right.
How to Choose a Customer Communication Tool
Software plays a fundamental role in your customer care strategy, so getting the right one is vital. This guide covers how to find the right communication platform using our tried and tested process.
How to Run a Remote Customer Service Centre
Working remotely is the new normal, but getting it to work at scale is anything but straightforward. We’re exploring how FM Outsource makes it a successful model for any size of contact centre.
Kokoon and FM Outsource: Transformation Project
Kokoon, an industry-leading headphone producer, partners with FM Outsource to transform its customer care operation. Kokoon and FM Outsource began working together in 2018 and are now both enjoying exciting growth.
Why and How Your Call Centre Needs to Become a Contact Centre
Reducing call centre costs can seem like an insurmountable task. Customers’ needs are changing, and that means call centres need to change fast. But the transition doesn’t need to be painful.
Brayola & FM Outsource Launch Quality-Focused Customer Care Team
The online retailer helping women to find their perfect bra has partnered with FM Outsource to launch a customer care team. Click through to see how FM Outsource is helping them improve their service.
iForce Marketzone & FM Outsource Launch New Customer Care Team
Our partnership with iForce provides industry leading customer support for their Marketzone customers, using technology to create an agile service with outstanding first contact resolution rates.
FM Outsource Named in Shortlist at UK Complaint Handling Awards 2017
FM Outsource has been shortlisted for the UK Complaint Handling Awards. They are one of the six finalists in the Pro-active Complaint Handling category created to recognise outstanding achievement.