Serving Happiness: It's What We Do

FM Culture
cost per contact customer service

Retail-focused Customer Service

We provide industry leading omnichannel contact centres for some of the UK’s top retailers and logistics companies. Our expertise enables fast-growing retailers to focus on other areas of their business whilst we deliver award-winning customer service.

Serving Happiness

We believe happy people create happy customers. That’s why we go above and beyond to make sure our staff have the best possible experience – a great working atmosphere, career opportunities, and support.

Serving Happiness
FM Outsource Evolution

Our Evolution

We started in 2012 in a shared office space in Manchester, answering customer service questions over Twitter for our first client. Five years later, we have offices in the UK, the USA, and the UAE, handling interactions across seven different channels for our ever-expanding list of clients. In that time, we’ve grown from a team that offered English coverage between the hours of 9-5 on week days to a multilingual, 24/7 operation.

Meet The Team
Jack Barmby
Martin Brown
General Manager
Jenny Bowles
Managing Director
Sally Chandler
Chief Operating Officer
Nathan Sansby
Chief Commercial Officer
Tracy Davies
Chief Engagement Officer
Daniel Foster
Head of Customer Service
Abbey Brown
Head of Marketing
Emma Walton
Head of Human Resources
Could this be you?


Every new recruit becomes part of our family as soon as they join us. Want to learn more about what it's like to work with us?

FM Outsource Careers