Serving Happiness: It's What We Do
Retail-focused Customer Service
We provide industry leading omnichannel contact centres for some of the UK’s top retailers and logistics companies. Our expertise enables fast-growing retailers to focus on other areas of their business whilst we deliver award-winning customer service.
We believe happy people create happy customers. That’s why we go above and beyond to make sure our staff have the best possible experience – a great working atmosphere, career opportunities, and support.
We started in 2012 in a shared office space in Manchester, answering customer service questions over Twitter for our first client. Five years later, we have offices in the UK, the USA, and the UAE, handling interactions across seven different channels for our ever-expanding list of clients. In that time, we’ve grown from a team that offered English coverage between the hours of 9-5 on week days to a multilingual, 24/7 operation.