About FM Outsource
Who are FM?
We specialise in digitally-led customer service outsourcing. What does that mean? We provide contact centres, staffed by multiskilled operators, with as many or as few bells and whistles as you're looking for. Our aim is to help clients be available to their customers at any time, on any channel, and keep up with changes in the CS landscape.
Company
We started out as a small team in 2012, taking Twitter interactions for our very first client. Now we work on over 10 channels, employing over 240 people across the UK, USA, and UAE.
Culture
We believe in our people's ability to amaze us every day. We provide opportunities for personal and professional growth and host an annual, no-expense-spared, awards ceremony for our colleagues.
Meet The Team
Jack Barmby
CEO/Founder
Martin Brown
General Manager
Jenny Bowles
Managing Director
Sally Chandler
Chief Operating Officer
Nathan Sansby
Commercial Director
Tracy Davies
Chief Engagement Officer
Daniel Foster
Head of Customer Service
Abbey Brown
Head of Marketing
Emma Walton
Head of Human Resources
