We Provide Detailed Reporting and Analytics For Your Customer Service Operation

Customer service operations with detailed reporting and analytics
Dashboard

Dashboard Reporting

Our team sets you up with business intelligence reporting, giving you visibility on how our operators are performing by the minute

Pit-Stops

Our quality assessment team tracks live conversations with real-time monitoring. If they spot anything that looks out of place, they can jump in to offer additional support.

Pit Stop
Channel Hopping

Channel Hopping

We'll monitor fluctuations in your traffic across all of your chosen channels. When things are looking tight, we'll help you plug the gap by moving resource between platforms in real time.

Business Intelligence

We work with you to provide you with a cost reduction strategy, based on customer volumes, that doesn’t sacrifice the customer experience.

Business Intelligence
Root Cause

Root Cause Analysis

We collate customer feedback and provide insights into why your customers are contacting you. This pin-points the most popular reason and helps identify any problem areas.

Flexible Forecasting

Resource needs change as businesses evolve. We create service level agreements that give you breathing room, accounting for up to a 30% flex in volume either way.

Flexible Forecasting
Hourly Planning

Hourly Planning

We plan resource by the hour, not the shift, so you’re only ever using what’s needed. We’ll always turn up resources at peak times, and turn it right back down when the busy periods are over.

Business Reviews

Business Reviews

Contact volumes , SLA , Productivity, Efficiency, Quality, KPIs

Competitor Report

Competitor Report

Review Sites, Social Media Channels, Social Media Growth, Forecasting

Forecast Report

Forecast Report

WoW Forecast Variance, YTD Forecast vs Actual, Root Cause Analysis, Channel Split Analysis, Territory Analysis

Want to know more?

Getting started couldn't be simpler. We want to get to know your business inside and out to provide you with the best possible solution.