Risk-free, cost-effective, customer service outsourcing
Cost Per Conversation Model
Save on customer service costs by only paying for the conversations we take. Our cost per conversation model is available to businesses of any size. The most cost-efficient model, we manage the operation to-the-hour, and you only pay for the resource we use. Don’t take on any risk – it’s on us to keep resource optimised.
Full Time Equivalent Model
Want a set number of full-time operators to cover certain hours instead? We also offer a full-time equivalent (FTE) model that lets you do just that. The cost is fixed, so you pay a set price for a pre-defined level of coverage. Rolled up costs, such as recruitment, training, and quality assessment, are included.